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11:08
Feed has moved
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10:44
Text analytics tools require serious devotion to customers
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09:48
SAP, RightNow make CRM more mobile
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08:52
Monsanto ties together SAP CRM, Portal KM and Cisco telephony
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16:44
The benefits of being a Salesforce.com customer
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16:44
Experts share common global SAP upgrade problems and mistakes -- and how to avoid them
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16:44
Gartner: CRM no longer a priority… or is it?
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08:32
Voices of CRM: Sheryl Kingstone on mobile CRM strategy
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07:52
NPS, follow-up helps Sony Canada improve customer experience
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07:44
Is Business ByDesign the future of SaaS CRM at SAP?
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14:48
Are engineers the next wave of CRM users?
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05:40
IBM buys Cast Iron for cloud computing integration
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13:32
Social CRM demands a solid business case
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13:32
Measuring the ROI of social CRM no easy task
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12:52
Twitter Customer Service – Three Use Cases for More Social CRM
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12:52
Is this the end of Apex and other questions about VMforce?
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12:44
VMware and Salesforce.com take wraps off VMforce
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12:40
Microsoft provides glimpse of CRM roadmap, details on CRM 5
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12:28
Microsoft takes CRM Online international, ties in GP
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20:08
Switching your focus from B2B to B2C with social media and CRM
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11:56
Speculation mounts as VMforce details leak
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11:56
OBIEE for Siebel analytics project at McKesson overcomes hurdles
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11:40
Strategize before diving into social CRM
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11:00
Social CRM software ranges from cheap to free
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10:40
SugarCRM software demonstration
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17:36
Voices of CRM: Richard Snow on hosted contact centers
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09:28
SAP StreamWork latest merging of collaboration portal and BI software
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08:32
Workforce management software market grows rapidly, but one issue persists
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16:28
Rimini Street fires back, countersues Oracle over third-party support
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07:56
Data visualization tools going mainstream with help of Google, Tableau
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15:40
MySpace still learning about social CRM for customer communities
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15:21
CRM analytics seeing investment
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09:40
Pegasystems to buy Chordiant, add CRM, analytics to BPM
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08:12
Salesnet re-emerges from RightNow acquisition with new SaaS SFA
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07:32
Software buyers the winners with RightNow pact
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16:04
RightNow challenges SaaS market to provide clearer SLAs, fairer pricing
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08:00
Successful social CRM looks back to get ahead
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07:56
SAP co-CEOs to prioritize product development, delivery
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15:48
Will Microsoft Dallas make integrating third-party data and BI easier?
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15:48
SAP and Sybase come through on mobile CRM for iPhone, Windows Mobile
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15:48
NetSuite dangles 100% margins on SaaS ERP business
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23:40
Using social CRM for sales, customer service analytics
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14:48
Salesforce users respond to Chatter private beta
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14:08
CSO survey predicts tough year, but cost-cutting found in CRM technologies
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13:56
CRM demos, customization key demands for buyers pre-purchase
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13:08
Customer experience rankings show bottom-line benefit
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13:00
Informatica and IBM MDM vendor acquisitions put MDM in the spotlight
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12:48
Social CRM customer data management can be the hard part
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12:36
SAP CEO Leo Apotheker resigns
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11:52
IBM to acquire MDM vendor Initiate Systems
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11:40
Voices of CRM: Building a business case for self-service
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19:36
Informatica acquires master data management vendor Siperian
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13:44
Oracle sues third-party support provider Rimini Street for intellectual property theft
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13:44
10 steps to a practical social media business strategy
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15:05
Gartner: CRM no longer a priority? or is it?
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)
07:00
How on-demand technology is changing marketing
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14:32
Software license audits more difficult thanks to virtualization, multi-plexing
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14:32
Avaya-Nortel roadmap shows no clear path to UC in the contact center
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14:13
SAP demos new Twitter integration
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14:13
New retail business intelligence (BI) software, services give merchants an edge
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19:48
Social media governance lacking at top firms
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19:48
SAP relents on lower-cost maintenance, scraps KPI program
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11:28
When should you outsource customer analytics?
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10:32
SaaS CRM wins new business with low investment
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10:32
Business intelligence market trends and expert forecasts for 2010
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10:20
Salesforce.com suffers outage after operations failure
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10:08
Doctors taking calls drive improved first call resolution at health cooperative
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17:08
Expert CRM predictions for 2010
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08:12
The top nine SAP stories of 2009
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08:12
Users caution to look before you leap with Oracle Fusion Applications
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08:12
Oracle unwraps Fusion Applications, new user support portal
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08:04
What to buy a geek for the holidays, 2009 edition
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08:04
Experts share common global SAP upgrade problems and mistakes – and how to avoid them
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08:04
Six SAP upgrade tips and best practices for global environments
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15:20
SAP Enterprise Support KPI program works, but too much work for users
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15:00
The five dimensions of a social media persona
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10:32
Customer feedback management tools advance, but still no social media
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10:16
Customer service strategy more important in emerging markets
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09:04
Dreamforce 2009 conference coverage
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11:44
An interview with Jeff Kaplan at Dreamforce 2009
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11:40
Salesforce jumps into collaboration technology software market with Chatter
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18:56
SaaS CRM or CRM in the cloud: Sage and Consona add to the dilemma
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10:32
Social media and CRM -- The marketing perspective
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09:48
Microsoft targets Salesforce.com, Oracle with free CRM promotion
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09:48
Five low-cost contact infrastructure projects recommended by Gartner
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13:32
BT taps open source BI, homegrown DW for customer data
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13:20
Paul Greenberg compares social CRM products
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13:20
Siemens? long journey to CRM: Custom to SAP to Oracle and more
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01:41
Salesforce.com and Cisco offer fully cloud-based call center
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14:44
Oriental Trading Co. launches customer reviews
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13:48
Contact center benchmarking study finds emphasis on profits, processes
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13:00
Work-at-home agents part of a shifting tide for West Marine
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12:16
Gartner: Now is the time to buy marketing resource management (MRM) software
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11:56
Gartner outlines five technology trends changing CRM architectures
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19:24
The back end matters too: Social CRM and the customer-centric supply chain
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11:20
SaaS CRM vendors get serious about Web self-service features
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11:08
RightNow buys HiveLive to deliver customer communities integrated with CRM
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10:56
Mobile e-commerce and CRM strategy dictated by business type, Gartner says
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10:00
Salesforce.com joins ACT! in contact management market
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09:48
Data analytics software helps transit authorities meet rider demand
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09:48
Leveraging customer data to maintain customer loyalty obvious, not easy
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17:40
Oracle demands documents from Rimini Street in SAP lawsuit
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17:12
Consumers still focused on customer experience, not cost, in recession
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17:12
How to maximize customer interactions to build customer equity
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17:12
Beware these risks of cloud computing, from no SLAs to vendor lock-in
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17:12
When interests coincide: Social CRM and vertical communities
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17:12
SAP Enterprise Support KPIs open door to negotiating SAP maintenance
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17:12
Web meetings, video to emerge from the recession
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09:12
SaaS CRM integration programs require business involvement, not just IT
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09:12
Salesforce.com cuts VARs in on recurring revenue
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17:05
Poor data quality costing companies millions of dollars annually
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